Pathway / Serverclasses
Queue depth, busy servers, stopped serverclasses, abends, TCP/TERM issues, deployment-related failures.
HPE NonStop / Tandem Troubleshooting Support
NonStop Diagnostic Support
Analysis and guided troubleshooting for HPE NonStop / Tandem environments.
When a NonStop environment shows alerts related to Pathway, TMF, disks, spooler, Guardian files, or connectivity, the challenge is not only running commands—it is knowing what to check first, what not to touch, how to interpret the evidence, and when to escalate safely.
When every minute matters, evidence matters too.
In critical environments, messages such as STOPPED-HARDDOWN, SERVERCLASS BUSY,
AUDITTRAIL FULL, SECURITY VIOLATION, COLLECTOR FULL,
FILE NOT FOUND, or long active transactions can create immediate pressure. Our service
helps teams organize symptoms, review command outputs, identify possible causes, document risks,
and prepare safe next steps.
What we do
We provide remote technical analysis and structured troubleshooting guidance for common HPE NonStop / Tandem operational issues. We help you understand what the outputs are saying, which commands to review next, what risks to avoid, and how to prepare a clear escalation package for your internal teams or vendor support.
- Review symptoms and technical outputs
- Identify likely problem areas
- Recommend safe next commands
- Explain command results in plain technical language
- Prepare incident notes and escalation summaries
- Help build basic runbooks for recurring issues
Areas we cover
A structured review across the components most often involved in NonStop incidents.
TMF / Audit Trails
Audit trail usage, long transactions, possible locks, TMF degraded states, transaction recovery concerns.
Disk / Storage
Harddown paths, bad sectors, disk space, broken files, degraded disk access and storage alerts.
Spooler / Reports
Jobs not printing, devices stopped, print processes down, collectors full, held jobs and report troubleshooting.
Guardian Files / FUP
Security violations, missing files, ownership, open files, file dependencies and basic Guardian file checks.
MEDIACOM / Restore
Understanding file catalogs, tape files, generations, and safe Guardian file recovery planning.
Connectivity / TCP/IP
Basic review of TCP/IP, Telserv, Pathway TCPs, terminals and external connectivity symptoms.
Batch / Processes / Priority
Batch impact, runaway processes, priority issues, open transactions and production workload conflicts.
How the diagnosis works
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1
Share the symptom
Describe the alert, error, or unexpected behavior you observed.
-
2
Provide command outputs or error messages
Send sanitized text, screenshots, or logs related to the incident.
-
3
We analyze the evidence
We review the outputs against known patterns and likely causes.
-
4
You receive a structured diagnosis
A clear written summary of findings, risks, and recommended next steps.
-
5
You decide the next action with your internal team
You remain in control of any change, escalation, or vendor engagement.
We do not need direct production access for an initial review. In most cases, you can share sanitized outputs, error messages, screenshots, or incident notes.
What you receive
Symptom summary
Commands reviewed
Output interpretation
Likely causes
Risk notes
Safe next steps
Escalation recommendation
Incident summary for documentation
Common issues we can help analyze
- Serverclass queue depth is high
- Serverclass abending after deployment
- TMF audit trail is nearly full
- Long active transactions or possible locks
- Disk primary path harddown
- Volume almost full
- Spooler job stuck in HOLD or READY
- Collector full
- Guardian file security violation
- File not found after deployment
- Restore planning with MEDIACOM
- TCP/IP or Telserv connectivity symptoms
- Batch process affecting online performance
- Runaway process or priority conflict
Packages
Initial Diagnosis
From $99
For a single, well-defined symptom — for example, one serverclass showing high queue depth or one audit trail nearing capacity.
- Review of one reported issue
- Up to 5 command outputs
- Short technical summary
- Recommended next steps
Complete Incident Review
From $250
For incidents that span more than one subsystem — for example, a disk issue affecting Pathway serverclasses and triggering TMF alerts.
- Review of up to 3 related components
- Detailed interpretation
- Possible root cause mapping
- Risk notes
- Escalation-ready report
Runbook Package
Custom
For recurring issues — for example, a spooler job that repeatedly gets stuck, so your team has a documented procedure for the next occurrence instead of starting from scratch.
- Step-by-step troubleshooting guide
- Commands and expected outputs
- What not to do
- Escalation criteria
- Documentation template
Pricing depends on scope, urgency, available evidence, and required documentation.
Safe, independent, and evidence-based
This is an independent technical analysis service. We are not affiliated with HPE. HPE, NonStop,
Tandem, Guardian, Pathway and related names are trademarks of their respective owners. We do not
perform unauthorized production changes. Destructive or high-impact actions such as
PURGE, DELETE, RESET, STOP, RECOVER,
ALTER, START or security changes must follow the customer’s internal
approval process.
Request an initial diagnosis
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